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Medium: strong employer brand and metro location increase competition, while seniority and SAP specialization moderate it.
High because the role demands GBS/BPO experience and mandatory SAP S4/HANA ERP expertise.
High due to explicit 10+ years, mandatory GBS/BPO experience and required SAP S4/HANA skillset.
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Manage end-to-end accounts payable operations for North America Power system, leading a team of 8-10 associates and specialists.
Ensure team meets or exceeds SLAs and KPIs; handle vendor queries, reconciliations, month-end close activities, and resolve escalations.
Drive process improvements, automation initiatives, performance management, and stakeholder communication to enhance service delivery.
Bachelor’s degree in Finance & Accounting required.
10+ years’ experience in a GBS or BPO setting with expert knowledge of end-to-end AP process and accounting.
Experience managing an AP team, resource planning, scheduling, workflow management, and performance against KPIs.
Mandatory SAP (S4/HANA) ERP experience; Lean Six Sigma Green Belt is desirable but not essential.
Experienced leader capable of developing teams through coaching, feedback, and performance reviews within a finance operations environment.
Strong operational focus with ability to drive CI culture, data-driven performance management, and manage stakeholder relationships at operational level.
Skilled in managing escalations and process optimization in a multi-cultural, global business services environment.