Back
Metro location, generalist support title, broad infrastructure skill requirements create high candidate competition.
Core OS, networking, SQL skills are highly transferable across industries.
Minimum 2 years plus multiple mandatory infrastructure skills implies moderate filtering.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Provide high-quality technical support for Flexera and Snow product portfolios through multiple communication channels, ensuring resolution of complex technical issues within customer environments and internal labs.
Manage and prioritize support cases to meet defined SLAs, maintaining clear and timely communication with customers while collaborating with global support teams and product groups to address defects and enhancement requests.
Create, maintain, and publish Knowledge Base articles to facilitate faster issue resolution and engage in continuous improvement activities within the support organization.
Minimum 2 years of experience in a technical support role, preferably in application support or management.
Bachelor’s degree in Computer Science or related field.
Proficiency in operating system administration (Windows, Linux, Unix), SQL query handling, and knowledge of Microsoft technologies including Microsoft 365.
Ability to support hybrid cloud/on-prem environments and familiarity with infrastructure components such as Windows Server, Active Directory, virtualization, networking, and secure connectivity configurations.
Experienced operating within globally distributed teams supporting diverse customers across multiple time zones (APAC, EMEA, North America).
Strong hands-on troubleshooting skills across multiple OS platforms and hybrid cloud environments with the ability to analyze and resolve application and infrastructure-level issues.
Skilled at managing support cases end-to-end while contributing to knowledge sharing and collaboration with product and engineering teams to drive issue resolution and product improvements.