Back
Niche Yardi requirement reduces pool, but metro location, mid-level experience, and reputable employer raise competition.
Requires Yardi and finance-domain experience, limiting cross-industry transferability and increasing domain specificity.
Mandatory 5 years plus specific Yardi modules and ITSM tool experience creates strict shortlisting filters.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Manage the entire lifecycle of Yardi support tickets ensuring resolution within SLAs for US region projects on India night shift.
Prepare and present detailed weekly/monthly reports on support ticket metrics and coordinate with clients and internal teams for issue resolution and product-related changes.
Lead and coordinate with support team members, manage client communications, and use ITSM tools to maintain high client satisfaction and efficient ticket management.
5 years relevant experience as support manager, preferably in Yardi or real estate environment.
Bachelor's degree in Finance, Business, or related field.
Proficiency in ITSM tools such as Jira, Zoho Manage Engine, or ServiceNow.
Work location: India, night shift for US region support.
Experienced in Yardi application modules including Retail, Commercial, Residential, Service Charges, Investment Management, among others.
Strong ability to manage support teams, communicate with clients, and handle ticket prioritization and lifecycle in a finance or real estate context.
Comfortable operating in a client-facing role with reporting responsibilities and coordinating change management processes.