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Generalist ops role, metro Bengaluru location, junior-mid level and broad skill requirements increase applicant competition.
Core infrastructure and monitoring skills are broadly transferable across industries.
Explicit 2+ years requirement plus technical support and database skills create moderate shortlisting filters.
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Provide escalated technical support and lead problem management for complex technical issues ensuring timely resolution.
Install, configure, monitor, maintain, and optimize production server hardware, software, network, and external services including cloud.
Analyze production system and application health metrics, logs, and alerts; perform root cause analysis and execute action plans to improve performance and resolve issues.
Bachelor’s degree in computer science, electronics, telecommunications, or equivalent experience.
Minimum 2 years relevant experience in application support, technical customer support, problem management, relational databases, programming, or software development.
Experience with operating systems and databases; Oracle certifications (OCP, OCA) or SQL Server Certified Engineer preferred.
Work Experience Required: Minimum 2+ years relevant professional experience.
Strong technical problem solver capable of handling escalated and complex technical support issues independently.
Experience working with production server environments, monitoring tools, and performing root cause analysis using logs and metrics.
Comfortable coordinating internally and with third-party vendors to resolve issues, with a focus on customer impact and operational continuity.