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Technical Support Engineer (PAM)
Saviynt (company site, opens in a new tab)3+ yrsBengaluruHybridDirect career pageEst. 8–15 LPA
Posted on 25 Aug
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Job description
Structured overview of role & requirements
About This Role
- Investigate and resolve customer-reported technical issues related to Saviynt's identity platform, including complex installation, operation, and maintenance scenarios.
- Collaborate with field engineers and technicians to isolate, fix, and provide technical advisory on product problems while documenting recurring or critical issues for Engineering and R&D feedback.
- Develop and maintain technical documentation and diagnostic tools to proactively identify product difficulties and ensure timely resolution of technical inquiries with customers and internal teams.
Minimum Requirements
- Bachelor’s degree or equivalent work experience.
- Minimum 3 years of experience in technical support or a similar customer-facing technical role.
- Experience with identity and access management (IAM) concepts and supporting complex enterprise software applications.
- Familiarity with cloud platforms (AWS, Azure, or GCP) and ability to interpret technical logs and diagnostic outputs.
Ideal Candidate Profile
- Has demonstrated ability troubleshooting and resolving issues in complex software environments, particularly in IAM and enterprise contexts.
- Effective communicator capable of creating clear technical documentation and collaborating across teams and customers.
- Comfortable with using or developing diagnostic tools, basic scripting, and working proactively to identify and resolve technical challenges.