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Mid-level, metro role at a known IAM vendor with generalist support responsibilities increases applicant competition.
Role requires specialized IAM and enterprise software support experience, limiting cross-industry transferability.
Requires explicit 3+ years plus IAM and cloud experience, creating moderately strict screening.
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Investigate and resolve customer-reported technical issues related to Saviynt's identity platform, including complex installation, operation, and maintenance scenarios.
Collaborate with field engineers and technicians to isolate, fix, and provide technical advisory on product problems while documenting recurring or critical issues for Engineering and R&D feedback.
Develop and maintain technical documentation and diagnostic tools to proactively identify product difficulties and ensure timely resolution of technical inquiries with customers and internal teams.
Bachelor’s degree or equivalent work experience.
Minimum 3 years of experience in technical support or a similar customer-facing technical role.
Experience with identity and access management (IAM) concepts and supporting complex enterprise software applications.
Familiarity with cloud platforms (AWS, Azure, or GCP) and ability to interpret technical logs and diagnostic outputs.
Has demonstrated ability troubleshooting and resolving issues in complex software environments, particularly in IAM and enterprise contexts.
Effective communicator capable of creating clear technical documentation and collaborating across teams and customers.
Comfortable with using or developing diagnostic tools, basic scripting, and working proactively to identify and resolve technical challenges.