Specialist – Regional Customer Success Operations, Services
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Job Description
Structured overview of role & requirementsAbout This Role
Develop and implement scalable customer success operations, including common operating models, tools, and segmentation strategies across APAC region.
Build and maintain measurement frameworks, KPIs, dashboards, and reports to track customer success performance and provide actionable insights.
Collaborate cross-functionally to embed customer success metrics into broader business KPIs and support change management and adoption of new processes and technologies.
Minimum Requirements
Experience in Customer Success Operations or related role with understanding of customer success strategy and execution.
Proven skills in designing scalable processes and integrating with technology solutions such as Gainsight, Salesforce, and Tableau.
Strong analytical skills with experience in performance metrics, reporting, and dashboard creation.
Work Experience Required: Not explicitly mentioned in the JD. Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing global or regional customer success operations with ability to influence cross-functional teams and leadership.
Skilled in technology adoption, organizational change management, and training related to customer success tools and processes, including AI.
Data-driven with strong communication skills to convey vision and progress of customer success initiatives, focusing on continuous improvement and customer-centric outcomes.