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Metro location and generalist NOC/IT operations role increase applicant density moderately.
Infrastructure and Azure skills are broadly transferable across industries, lowering background sensitivity.
No explicit years, certifications optional, and broad skill set lowers strictness.
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Monitor, manage, and optimize network and end-user computing environments including Microsoft Azure infrastructure.
Provide technical support, troubleshoot complex issues, and ensure continuous 24x7 operations via shift-based work.
Lead major incident management and coordinate problem and change management processes to maintain service quality.
Experience Required: Proven experience in a Network Operations Center or IT Service Desk role.
Bachelor's Degree in a technical discipline or equivalent project-related experience.
Willingness to work in shift-based schedules supporting 24x7 operations.
Technical knowledge: network protocols, Microsoft Azure management, end-user computing environments, and familiarity with ITIL processes.
Experienced in managing Microsoft Azure environments and network infrastructure in fast-paced, continuous support settings.
Demonstrates capability to handle major incidents, problem, and change management within ITIL frameworks.
Comfortable collaborating across IT functions and communicating with both technical and non-technical stakeholders effectively.