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Mid-level generalist program role at a known services employer with broad requirements, driving medium competition.
Preferred Life & Annuity insurance experience increases industry specificity, reducing cross-industry transferability.
Requires specific operations/transformation readiness experience but no explicit years or certifications, so moderate filtering.
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Lead and own the end-to-end operational readiness strategy and execution plan for transformation programs, ensuring alignment with SIT, UAT, conversion, and go-live timelines.
Manage operational design/documentation, readiness validation, impact management, training enablement, and coordination of Operations UAT and pilot testing.
Direct cutover execution and hypercare support, including staffing and contingency planning, while managing governance, risk, and stakeholder communication.
Bachelor’s degree or equivalent experience.
Experience in operations, transformation programs, or readiness roles.
Strong understanding of end-to-end operational processes and support for system implementations and conversions.
Work Experience Required: Not explicitly mentioned in the JD.
Experience with large-scale transformation or platform conversions, preferably in Life & Annuity / Insurance operations.
Proven ability to lead cross-functional program readiness activities and manage stakeholders across business, IT, and operations.
Demonstrated expertise in operational readiness, process design, training enablement, testing coordination, and cutover/stabilization management.