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Tier-1 brand, generalist mid-level role in metro with broad multi-technology requirements increases applicant competition.
Managed services infrastructure skills transfer across industries, though client-specific processes and ITIL introduce moderate domain bias.
Requires domain expertise, ITIL knowledge, vendor experience and SLA ownership but lacks explicit years requirement.
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Own advanced troubleshooting and resolution of complex cross-technology infrastructure incidents ensuring zero missed SLA conditions.
Proactively identify operational improvements and automation opportunities across Cloud, Security, Networking, and Applications domains.
Mentor and coach L2 teams and junior members, create knowledge articles, and support delivery of projects including disaster recovery functions.
Extensive experience in Managed Services handling complex cross-technology infrastructure.
Strong understanding of ITIL processes.
Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.
Workplace Type: Hybrid Working.
Experienced in vendor and third-party management within IT infrastructure environments.
Comfortable working across multiple technology domains and cultural contexts.
Demonstrates strong planning skills in dynamic environments and client-focused communication.