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Strong employer brand, mid-level PM title, metro location, and broad AI/SaaS requirements increase competition.
Requires SaaS product and AI domain expertise, reducing cross-industry transferability.
Explicit 5+ years, AI/B2B SaaS product experience and technical degree make shortlisting strict.
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Define and execute strategy and roadmap for AI-augmented customer service products focusing on notifications and agent KPIs.
Engage with 130,000+ customers to identify pain points and launch scalable solutions to improve customer service performance.
Lead cross-functional teams across product, engineering, design, marketing, and data science to deliver product goals and measure impact via KPIs.
Bachelor's degree in Computer Science or related field.
5+ years of product management experience with a proven track record in launching AI products in B2B SaaS.
Strong technical acumen to work effectively with customers, engineering, and design teams.
Must be physically located and willing to work hybrid from Karnataka or Maharashtra offices in India.
Experienced in leading cross-functional teams focused on AI/ML SaaS product development with measurable customer adoption impact.
Strategic thinker capable of aligning product roadmaps with customer needs and business objectives in customer service domains.
Comfortable operating in high-growth, technical, customer-centric environments requiring communication with multiple stakeholders.