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Tier-1 brand, mid-level generalist operations role, metro location, and common experience range increase applicant competition.
Customs and import-manifest expertise is industry-specific, limiting cross-industry transferability.
Explicit 5–7 years experience and mandatory customs operations leadership increase screening rigor.
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Lead and manage a team responsible for timely, accurate, and compliant import customs manifest submissions across multiple countries.
Drive operational excellence by monitoring KPIs such as productivity, accuracy, turnaround time, and compliance, implementing continuous improvements and automation.
Serve as primary operational contact for stakeholders including Area teams, Customs authorities, Customer Experience, and Global Service Centres, managing risks and escalations.
Graduate or Postgraduate degree required.
5–7 years of experience in shipping, logistics, customs operations, or import documentation with people leadership experience.
Strong understanding of import customs manifest filing processes, customs regulations, vessel operations, and documentation.
Excellent verbal and written English communication skills.
Experienced leader capable of managing operational teams focused on customs compliance and manifest accuracy under strict regulatory timelines.
Skilled in stakeholder management across global and regional functions in a fast-paced, multi-priority global logistics environment.
Demonstrated ability to drive process improvements, automation, Lean methodologies, and continuous operational excellence initiatives.