Key Account Manager

Owns end-to-end management and growth of strategic logistics client accounts, driving revenue and margin improvement.

Ensures delivery of logistics services meeting or exceeding SLAs across freight, warehousing, transportation, and supply chain.

Manages contract negotiations, pricing, and internal coordination including onboarding, billing, collections, and cross-functional team collaboration.

Bachelor’s degree in Business, Logistics, Supply Chain, or related field.

4–7 years experience in logistics, freight forwarding, 3PL, or supply chain sales with proven key account management.

Strong understanding of logistics operations including air/sea/road freight, warehousing, and last-mile distribution.

Proficiency in CRM and MS Office; experience in contract management and commercial negotiation.

Experienced in managing multiple strategic accounts in logistics with a commercial and analytical focus on profitability and customer retention.

Operates effectively in cross-functional roles coordinating with operations, finance, procurement, and customer service.

Demonstrates ability to handle escalations, conduct business reviews, and align client forecasts with service delivery and internal teams.