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Remote US-shift and senior title balanced by niche Azure/MS specialist requirements, yielding medium competition.
Azure and Microsoft 365-centric responsibilities limit cross-cloud transferability, so background fit sensitivity is high.
Role demands specific Azure/M365 tooling and certifications, enforcing stringent technical filters for applicants.
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Drive successful delivery of advanced technical projects including infrastructure design and implementation within Office 365 and Azure environments.
Provide first-level escalation support with ownership of assigned tickets through final resolution and maintain clear client and team communication.
Manage and oversee multiple projects and team resources to ensure timely completion and adherence to service level agreements.
Experience Required: Not explicitly mentioned in the JD
Proficiency with Microsoft Azure, Office 365, Microsoft Intune, Microsoft Defender, and Azure Virtual Desktop.
Work from home setup with minimum 20 Mbps fixed internet plus an iPhone or recent Android device with mobile data and hotspot backup.
Ability to move equipment and lift up to 50 lbs.
Experienced in technical project management and client-facing escalation in a managed service provider (MSP) environment.
Comfortable with self-directed work and ownership of client issues through resolution, including mentoring and leading junior team members.
Skilled in balancing multiple priorities between technical support, project management, and leadership under a fixed remote schedule (8 AM to 5 PM Pacific Time).