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Job Description
Structured overview of role & requirementsAbout This Role
Lead end-to-end troubleshooting of customer issues on Juniper switching platforms, driving permanent fixes and replicating environments in labs.
Act as customer advocate ensuring timely resolution, and partner internally with services teams for focused support including training and critical issue resolution.
Provide technical guidance during testing, deployment, and operations; mentor peers and new engineers, participate in product projects and knowledge documentation.
Minimum Requirements
Bachelor’s degree in Electronics, Engineering, Computer Science, or equivalent.
Minimum 5 years experience in Networking industry; 7+ years JUNOS experience or 5+ years troubleshooting data centre/enterprise core networks preferred.
Strong expertise in Layer 2/3 network technologies, IP routing protocols (BGP, OSPF, ISIS), and multicast protocols; experience with Juniper platforms mandatory.
Role is onsite at HPE office with weekend and pager rotation coverage.
Ideal Candidate Profile
Experienced in advanced data center technologies like MC-LAG, VxLAN, EVPN and scripting (Perl/Python/Unix/Expect) for automation and troubleshooting.
Holds professional certifications such as JNCIS/JNCIP/JNCIE/CCNA/CCNP/CCIE or equivalent.
Comfortable working autonomously in an individual contributor role handling critical customer escalations and mentoring peers.