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Tier-1 brand, metro Bangalore, popular CSM role, and mid-level experience range increase competition.
Strong Informatica and data-management product requirements make industry-specific experience critical.
Explicit 3-9 year requirement plus product-specific (Informatica/Salesforce AI) skills raises selectivity.
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Deliver 1:1 success guidance and prescriptive recommendations to customers using Informatica data management products across account segments.
Leverage AI and automation tools (including Salesforce Einstein) to prioritize outreach, generate personalized content, and scale customer adoption and value realization.
Continuously monitor AI-driven signals to identify expansion and renewal risks; refine AI-assisted workflows to optimize customer success programs.
3-9 years experience, preferably in enterprise SaaS or data management domain.
Solid understanding of data integration, data governance, and enterprise data architecture concepts.
Experience managing a high volume of customer accounts using AI-first and digital engagement strategies within Customer Success or Account Management.
Role is onsite in Bangalore, India, working AMER shift; proficiency with Salesforce AI and generative AI tools required.
Experienced in applying AI-driven insights and automation to scale customer success efforts and drive measurable adoption.
Technically strong with deep knowledge of Informatica products (Cloud Data Integration, Cloud Data Quality, Cloud Data Governance, MDM SaaS).
Capable of effectively navigating complex customer environments with a consultative, data-driven approach in fast-paced global settings.