Back
Tier-1 brand plus broad infrastructure skills but niche data-center specialization reduces applicant density.
Specialized data-center, storage and networking expertise makes cross-industry moves difficult.
Specific data-center certifications and vendor skills increase filtering despite no explicit years requirement.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Provide professional remote technical support for Data Centre technologies by identifying, diagnosing, and resolving incidents to ensure zero missed SLA conditions.
Manage and maintain support processes, service records, and configuration items to monitor and improve service delivery performance.
Collaborate with clients, vendors, and internal teams to ensure comprehensive incident resolution and continuous feedback updates using standard operating procedures.
Bachelor's degree or equivalent in Information Technology, Computing, or related field.
Professional certification in Data Centre technologies such as Cisco CCNP (DC), NetApp, or EMC.
Moderate level experience in call center routing, VoIP, security/firewalls, networking (routing, switching), and IT infrastructure including storage and server virtualization.
Work Experience Required: Moderate level experience providing remote technical support in Data Centre technologies including diagnosis and troubleshooting.
Experienced in handling remote support for complex Data Centre infrastructure and technologies with a strong technical foundation in networking and storage solutions.
Proficient in following and maintaining strict process controls, incident management, and configuration management in a hybrid working environment.
Skilled at working collaboratively with multiple stakeholders including clients, vendors, and cross-functional teams to rapidly identify and resolve service incidents.