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Tier-1 brand plus generalist L2 infrastructure role and broad skillset increases applicant density.
Infrastructure support skills transfer across industries but require vendor-specific knowledge, so medium sensitivity.
No explicit years but requires certifications, vendor skills and degree, creating moderate filtering.
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Provide remote technical support to clients by identifying, diagnosing, and resolving Data Centre related incidents and problems.
Manage service delivery to meet or exceed SLA targets through proactive monitoring, incident management, and maintenance tasks.
Coordinate with multiple stakeholders including users, vendors, and teams to ensure efficient problem resolution and service recovery.
Bachelor's degree or equivalent in Information Technology, Computing, or related field.
Professional certification in Data Centre technologies (e.g. CCNP Data Center, NetApp, EMC).
Moderate experience in call center routing, VoIP, security/firewalls, networking (routing, switching, core/access layers), and IT infrastructure components (storage, backup, server virtualization).
Work Experience Required: Moderate level experience in technical support, diagnosis, troubleshooting, and remote Data Centre support.
Experienced in technical support roles involving Data Centre infrastructure with hands-on knowledge of Cisco, EMC, Dell, Avaya technologies.
Skilled in working with service assurance tools, incident management, and maintaining configuration items securely and accurately.
Capable of independently managing incident resolution processes while collaborating effectively with clients, vendors, and internal teams in a hybrid work environment.