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Job Description
Structured overview of role & requirementsAbout This Role
Lead troubleshooting and resolution of customer-reported issues on Juniper switching platforms, managing cases end-to-end including replication in lab environments.
Act as customer advocate ensuring timely issue resolution by understanding customer network environment and coordinating internally with engineering and support teams.
Provide technical guidance during testing, deployment, and operational support, mentor junior engineers, and contribute to knowledge base and training activities.
Minimum Requirements
Minimum 5 years’ experience in Networking Industry; alternatively 7+ years extensive JUNOS experience or 5+ years in troubleshooting datacenter or enterprise core networks.
Bachelor's degree in Electronics, Engineering, Computer Science, or equivalent.
Strong understanding of Layer 3 IP technologies (BGP, OSPF, ISIS), Layer 2 technologies (Ethernet, VLAN, STP, LACP), multicast protocols, and Juniper switching platforms (EX, QFX).
Onsite work required primarily from HPE office; weekend and pager rotation coverage as per roster.
Ideal Candidate Profile
Experienced in deep troubleshooting of datacenter or enterprise network environments involving Juniper platforms with strong protocol and topology knowledge.
Capable of managing complex customer issues independently with operational ownership and effective communication.
Comfortable mentoring and knowledge sharing within teams and collaborating across multiple internal stakeholders for issue resolution.