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Tier-1 brand, mid-level generalist role, and 3–5 year band increase applicant competition.
Operational product activation skills are moderately transferable, with some fraud and program-specific sensitivity.
Explicit 3–5 years requirement plus tooling and domain experience imply moderate screening.
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Own end-to-end product activation processes including manual review, eligibility validation, and compliance documentation.
Conduct program maintenance activities such as routine and ad hoc account reviews, managing rejections, suspensions, and revalidations based on fraud and quality criteria.
Support onboarding of new programs and partners, and execute deep-dive investigations and special projects to ensure program scalability and compliance.
3 to 5 years of relevant work experience in customer operations or product support domains.
Any Graduation degree required.
Experience with tools or systems for case management, ticketing, or account review processes.
Not explicitly mentioned in the JD: Notice period or specific location requirements.
Operates effectively in high-compliance, process-driven operational environments handling sensitive accounts.
Experienced in managing multiple workflows independently with strong attention to detail and documentation skills.
Familiarity or prior experience in trust and safety, product activation, or customer interface support roles with enterprise business suites usage.