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Generalist operations role in metros with broad requirements and recognizable insurance brand increases candidate density.
Operational skills and MS Office experience transfer easily across industries, so background fit sensitivity is low.
No explicit years, certifications, or niche technical requirements, so filters are minimal.
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Ensure quality service delivery with accuracy and compliance to turnaround times (TAT).
Maintain and document Standard Operating Procedures (SOPs) and operating instructions.
Identify, share, and implement process improvements and handle issue/query resolution.
Typing speed of 35 WPM.
Good oral and written communication skills.
Ability to work night shifts and flexible shift timings as per business needs.
Knowledge of Microsoft Office (Word, Excel, PowerPoint) and web-based systems.
Experience or familiarity with claims processing or related operations preferred.
Capable of working under pressure and meeting deadlines consistently.
Comfortable with occasional extended hours and weekend work to fulfill deadlines.