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Reputable multinational plus metro location balanced by senior, niche last-mile and digitalization focus, moderate competition.
Requires deep last-mile and customer-success expertise; moderately transferable across FMCG, healthcare, and distribution-heavy industries.
Explicit 12+ years requirement, leadership operations and customer-success experience, and digital transformation mandate.
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Lead end-to-end last mile operations including logistics, delivery, installation, and service responsiveness to ensure operational excellence and customer satisfaction.
Drive digital transformation and deployment of digital tools across sales and operations to improve efficiency and decision-making.
Develop and execute customer success strategies and operational plans aligned with business growth and market expansion in India.
Master’s degree in Business Administration, Operations Management, or related field.
Minimum 12 years of experience in operations, including leadership roles across head office and regional functions.
Proven experience in supply chain and last-mile operations within complex, distributed markets, preferably India.
Demonstrated track record in digital initiatives and customer success function management.
Experienced leader able to manage cross-functional stakeholder collaboration including sales, supply chain, finance, and technology for seamless order-to-delivery-to-service processes.
Hands-on operational strategy and execution focus, with ability to build and mentor high-performing customer-centric teams.
Strong analytical and digital orientation with demonstrated success in driving process optimization and digital transformation in customer-facing or operational domains.