Assistant Manager- Production Support
Friends Color Images Private LimitedMatch Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Manage day-to-day production support and operations for SaaS-based enterprise applications ensuring stable, reliable throughput.
Own end-to-end Incident Management lifecycle for production issues, prioritizing and resolving P1/P2 critical incidents within SLA timelines.
Lead production support team activities, coordinate cross-functional teams, handle customer escalations, conduct service reviews, and drive continuous operational improvements.
Minimum Requirements
Bachelor’s degree in Computer Science, IT, Engineering, or related field.
5+ years of experience in Production/Application Support for SaaS or enterprise applications.
Strong hands-on skills in incident/problem management, handling P1/P2 incidents, ITIL processes, SLA management, RCA, and production troubleshooting.
Experience working in rotational shifts (24x5) as per business requirements in Noida, Uttar Pradesh location.
Ideal Candidate Profile
Experienced in customer-facing production support roles with strong stakeholder and escalation management skills.
Proficient in application troubleshooting involving logs, REST APIs, microservices, databases, and Linux/Unix environments.
Familiar with monitoring tools (Grafana, Kibana, CloudWatch), ITSM tools (Jira, ServiceNow), with exposure to AWS/Cloud, Kubernetes/OpenShift, Kafka, and Redis preferred.