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Tier-1 brand and Bangalore location increase competition, but specialized GE4CX/LLM skillset limits applicant pool.
Role requires contact-center-specific GE4CX, telephony and CRM integrations, limiting transferability across industries.
Mandatory 4-8 years plus specialized GE4CX, Gemini, Dialogflow CX and GCP integration skills enforce strict filters.
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Design, develop, and deploy conversational AI workflows on Google Gemini Enterprise for Customer Experience (GECX).
Integrate and customize Contact Center AI components with enterprise CRM, telephony, and backend systems using Python/Node.js and Google Cloud Platform services.
Deliver end-to-end customer experience AI solutions including analytics dashboards and agent assist features driving measurable CX improvements.
4-8 years of experience in conversational AI development with GECX/Contact Center AI platforms.
Bachelor's degree (BTech/BE) required.
Proficiency in GE4CX technologies: Dialogflow CX, Agent Studio, Agent Assist, CX Insights, BigQuery, Cloud Run, API Management.
Strong skills in Python/Node.js for building REST APIs and integrations; experience with CRM (Salesforce) and telephony systems (Genesys, Cisco, Avaya).
Experienced in large language model fine-tuning, prompt engineering, and multimodal conversational AI design.
Skilled in translating complex business CX needs into scalable AI architectures and workflows.
Able to collaborate with CX, IT, DevOps, and data teams to ensure secure, compliant, and high-impact AI solution delivery.