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Tier-1 brand, mid-level experience range, and Bangalore metro increase candidate competition.
Role requires specialized conversational AI, contact-center and GCP expertise, limiting cross-industry transferability.
Mandatory 4–8 years plus specific GE4CX, GCP, and integration skills enforce strict shortlisting.
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Design, develop, and deploy advanced conversational AI solutions using Google Gemini Enterprise for Customer Experience (GE4CX) platform.
Integrate Contact Center AI components with enterprise CRM (e.g., Salesforce) and telephony systems (Genesys, Cisco, Avaya) using Python/Node.js and APIs.
Lead end-to-end delivery of AI-powered CX projects including architecture, development, deployment, and optimization with metrics tracking (CSAT, NPS, AHT).
4 to 8 years of experience in conversational AI development and integration.
Bachelor's degree (BTech/BE) required.
Proven hands-on experience with GE4CX Agent Studio, Dialogflow CX, Agent Assist, CX Insights, BigQuery, Cloud Run, and API Management.
Proficiency in Python and/or Node.js, and experience with GCP services relevant to CX solutions such as Cloud Run, GKE, Pub/Sub, BigQuery, and Cloud Storage.
Experienced developer with strong expertise in multi-turn, multimodal conversational AI workflows and LLM fine-tuning on Google Cloud platforms.
Comfortable working across CX, IT, and operations teams to translate complex business needs into scalable technical architectures.
Skilled in delivering measurable improvements in customer experience metrics through integrated AI solutions for contact centers.