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PwC brand, Bangalore metro location, mid-level experience band, and broad technical requirements increase applicant competition.
Specialized GE4CX and contact-center integration skills limit cross-industry transferability, but core AI skills remain somewhat transferable.
Multiple mandatory platform skills and explicit 4-8 years requirement create strict shortlisting filters.
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Design, build, and deploy advanced conversational AI workflows on Google Gemini Enterprise for Customer Experience (GECX) platform.
Integrate Contact Center AI components with enterprise CRM (e.g., Salesforce) and telephony systems (Genesys, Cisco, Avaya) using Python/Node.js and GCP services.
Lead end-to-end delivery of GECX/CCAI projects including architecture, development, deployment, analytics, and continuous improvement.
4-8 years of relevant experience in conversational AI and Google Contact Center AI (CCAI) platform implementation.
Bachelor's degree in Engineering (BTech/BE) or equivalent.
Hands-on skills with GECX Agent Studio, Dialogflow CX, Agent Assist, CX Insights, BigQuery/Postgres SQL, Cloud Run, API Management, Python/Node.js.
Work Experience Required: 4-8 Years. Notice period: Not explicitly mentioned in the JD.
Technically skilled in multi-turn, multimodal conversational AI design, including LLM fine-tuning and prompt engineering on Google Gemini platform.
Experienced in integrating conversational AI solutions with enterprise systems for customer experience enhancement.
Able to manage full project cycle and collaborate across CX, IT, and operations teams to optimize contact center AI adoption and performance.