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PwC brand and Bangalore increase competition, but niche GE4CX/CCAI specialization limits applicant pool.
Requires Google-specific GE4CX/CCAI and telephony integration expertise, so cross-industry transferability is low.
Explicit 4-8 years plus mandatory GE4CX, Dialogflow, Vertex/GCP and telephony integrations create strict filters.
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Design, develop, and deploy advanced conversational AI workflows and multi-turn interactions using Google Gemini Enterprise for Customer Experience (GE4CX).
Integrate Contact Center AI components with enterprise CRM (e.g., Salesforce) and telephony systems (Genesys, Cisco, Avaya) through custom fulfillment logic using Python/Node.js.
Implement CX analytics dashboards and ensure end-to-end delivery of CX AI projects including architecture, development, deployment, and optimization.
4-8 years of relevant experience in conversational AI development and GE4CX solutions.
Bachelor's degree in Engineering or related field (BTech/BE).
Proficiency with Google Contact Center AI platform including Dialogflow CX, Agent Assist, CX Insights, and GCP services such as Vertex AI, Cloud Run, GKE, Pub/Sub, BigQuery, and API Management.
Experience in Python or Node.js for custom integrations and conversational design skills including multi-turn, multimodal agents and prompt engineering.
Experienced working in fast-paced client environments with collaboration across CX, IT, and operations teams.
Strong technical expertise specifically with Google Cloud conversational AI ecosystem and enterprise contact center integrations.
Capable of translating complex business requirements into scalable conversational AI architectures and proficient in analytics for customer experience measurement.