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Tier-1 brand, mid-level experience band, and Bangalore location increase applicant competition density.
Conversational AI and GCP skills are transferable, but GE4CX/CCAI and telephony integration increase domain specificity.
Explicit 4–8 years plus mandatory GE4CX/GCP/Dialogflow and telephony integration skills enforce strict filtering.
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Design, develop, and deploy advanced conversational AI workflows for Google Gemini Enterprise for Customer Experience (GE4CX) platform, integrating enterprise systems and optimizing multi-turn, multimodal AI-driven interactions.
Build and enhance Agent Assist capabilities and CX insights analytics dashboards to improve contact center efficiency using Google Cloud Platform services and tools such as Dialogflow CX, Vertex AI, BigQuery, and Cloud Run.
Drive end-to-end delivery of GE4CX/CCAI projects including architecture design, development, deployment, and continuous improvement while ensuring security and compliance with customer data privacy.
4-8 years of work experience in conversational AI or related fields.
Mandatory skills: GE4CX Agent Studio, Dialogflow CX, Agent Assist, CX Insights, BigQuery/Postgres SQL, Playbooks, Cloud Run, API Management, multimodal agent systems, and Python/Node.js for custom fulfillment and integrations.
Bachelor’s degree in Engineering (BTech/BE) or related field.
Proven hands-on experience implementing Google Contact Center AI platform solutions including Virtual Agents, Agent Assist, and integrations with enterprise CRM (Salesforce) and telephony systems (Genesys, Cisco, Avaya).
Experienced in conversational AI development specifically with Google Cloud ecosystem including Gemini APIs, Vertex AI, Dialogflow CX, and cloud-native GCP services.
Proficient in creating scalable, multimodal conversational agents using large language model fine-tuning, prompt engineering, and advanced AI techniques tailored to customer experience scenarios.
Capable of translating complex business requirements into technical architectures and working effectively across CX, IT, data engineering, and security teams to deliver enterprise-grade, secure contact center AI solutions.