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Tier-1 employer, mid-level generalist role, metro location, and 4–6 year requirement drive high competition.
Core CX and operations skills are transferable, but the gaming-industry preference increases domain sensitivity moderately.
Explicit 4–6 years requirement, rotational 24x7 shift mandate, and gaming preference create moderately strict shortlisting.
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Manage global customer support operations across multiple channels to meet service level agreements.
Monitor and analyze support ticket volumes and staff scheduling to optimize service efficiency and respond to demand spikes.
Maintain communication between global teams and internal stakeholders to ensure seamless operations and provide actionable customer experience insights.
4-6 years of experience in Customer Service, preferably in gaming or entertainment industries.
Bachelor's degree or equivalent, preferably in business, computer science, or related field.
Willingness to work rotational shifts in a 24x7 environment.
Work Experience Required: 4-6 years in Customer Service as specified.
Experienced in managing dynamic, milestone-driven support environments with multiple communication channels.
Skilled in cross-site coordination and resource allocation to maintain operational efficiency.
Familiar with monitoring customer experience KPIs and collaborating with internal and BPO teams for issue resolution.