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Tier‑1 brand, entry‑level generalist desktop role, metro location and broad skills make competition high.
Endpoint and systems administration skills are broadly transferable across industries, so low sensitivity.
Multiple mandatory technical skills, certifications and SLA/ITIL expectations increase shortlisting strictness to high.
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Provide technical systems support for applications, systems, databases, and products within Systems Operations.
Evaluate and extract Systems Operations data through queries; create standard databases and recommend IT changes.
Support incident and problem management; provide technical documentation, training, and information to stakeholders.
6+ months of Technology Engineering experience or equivalent through work, training, military, or education.
Proficient knowledge of Microsoft Operating Systems (Windows 7, 10, 11) is mandatory.
Minimum degree required; ITIL certification required.
Experience in system administration, desktop troubleshooting, Windows Server administration, networking (LAN/WAN), and customer service skills are necessary.
Experience managing incident and problem management within a managed services environment.
Familiarity with Microsoft technologies: Active Directory, Exchange, Office 365, Intune MDM, and knowledge of VMware and Azure Cloud concepts.
Ability to manage SLAs and priorities while communicating clearly with internal customers and stakeholders.