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Tier-1 brand and Bengaluru metro increase competition, but role's networking specialization limits applicant pool.
Specialized networking and vendor-specific certifications make cross-industry transferability limited and domain-sensitive.
Multiple mandatory network technologies and advanced certifications required though no explicit years specified.
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Lead resolution of complex network incidents and problems ensuring SLA compliance and client satisfaction.
Manage and analyze high-complexity technical tickets, provide solutions, and mentor junior engineers.
Create knowledge articles, support automation efforts, provide onsite technical support, and collaborate with vendors and teams to optimize network services.
Proficiency in Pulse Secure SSL VPN, Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, routers, Cisco ACS/ISE, Meraki products, routing protocols (BGP, OSPF, EIGRP), NAT, and ISP uplink troubleshooting.
Advanced certifications in at least one or two of the above-mentioned network technologies.
Bachelor's degree in IT/Computing or equivalent work experience.
Work Experience Required: Not explicitly mentioned in the JD; Workplace type: Hybrid working.
Experienced in managing high-complexity network incidents in a client-facing managed services environment.
Strong technical expertise with certifications indicating depth in network infrastructure and security technologies.
Capable of mentoring junior team members and contributing to process improvements including automation and knowledge management.