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Mid-level, metro SaaS renewals role with common skills and broad requirements increases candidate competition.
SaaS renewals skills transfer well across software companies but less to non-software industries.
Explicit 5+ years and SaaS renewals/account management experience required, plus CRM/tool proficiency.
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Lead end-to-end renewal processes 4-6 months before contract expiry to ensure customer retention and satisfaction.
Manage renewals for software subscriptions, maintenance, professional and managed services with forecast accuracy.
Identify and mitigate renewal risks using customer data and insights while partnering with Sales and Customer Success for account growth.
Minimum 5 years of experience in renewals, account management, customer success, or related roles within software/SaaS environments.
Must have knowledge of contract renewals, customer retention strategies, and revenue forecasting.
Proficient in English communication and experienced engaging senior stakeholders across global time zones.
Work location required at Sky tech, Financial District, Hyderabad with working hours 1 PM - 10 PM IST primarily supporting U.S. business hours; occasional after-hours support and holiday coverage may be needed.
Experienced in managing customer lifecycles and subscription-based business models with focus on retention and expansion.
Data-driven and organized, able to manage multiple priorities using CRM, reporting, and AI-assisted tools for operational effectiveness.
Skilled in building trusted relationships with decision-makers to align technology solutions with evolving business goals.