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Job Description
Structured overview of role & requirementsAbout This Role
Administer and maintain ServiceNow platform focusing on ITSM, Now Assist (Gen AI), and GRC/IRM modules, ensuring stability and performance.
Fulfill service requests, respond to incidents, perform routine maintenance, and assist with workflow configuration and application troubleshooting.
Collaborate with teams for platform optimization, user support, documentation, and implementation of new features or upgrades.
Minimum Requirements
Bachelor's or Master's degree in Computer Science, IT, or related field.
5 to 9 years of relevant work experience in ServiceNow administration and support.
Experience with ServiceNow ITSM modules (Incident, Problem, Change, Request Management), Now Assist (Gen AI), and basic GRC/IRM configuration.
Work Experience Required: 5-9 years; Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in configuring and supporting ServiceNow ITSM and GRC/IRM modules with capability in workflow automation and user interface customization.
Familiar with Gen AI features on ServiceNow including prompt engineering and AI governance for IT workflows.
Has relevant ServiceNow certifications (System Administrator, Application Developer, Implementation Specialist) and knowledge of ITIL or ITSM frameworks.