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Mid-level, generalist application support role in metro at strong brand, broad skillset increases competition.
Technical support skills broadly transferable, though exposure to financial systems/FIX favors finance background.
Explicit degree and 2-5 years requirement but flexible on specific certifications or niche skills.
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Provide frontline technical support for Charles River’s SaaS Operations clients, ensuring high-quality and timely service delivery.
Coordinate with clients, internal teams, and vendors to troubleshoot and resolve client issues.
Maintain accurate tracking and documentation, and provide periodic off-hours support.
Bachelor’s degree in a technical or analytical discipline (e.g., computer science, IT, engineering, mathematics).
2-5 years of progressively responsible, relevant customer-facing experience.
Ability to work flexible hours including periodic off-hours support.
Work Experience Required: Minimum 2-5 years in related customer support roles.
Experienced in mission-critical, technical customer service and support environments.
Able to manage multiple priorities and work independently or in a team with minimal supervision.
Familiarity with Windows administration, networking, databases, and exposure to financial software or electronic trading systems is advantageous but not required.