Technical Account Manager - OpenStack

Deliver strategic technical and architectural guidance to key customers to optimize Red Hat infrastructure and ensure customer success and retention.

Independently resolve moderately complex technical issues, proactively coach customers on best practices, and manage customer cases from engagement to adoption life cycle.

Collaborate with Red Hat field teams, product engineering, and contribute to solution patterns and internal knowledge sharing; travel as needed for customer visits and events.

Bachelor's degree in science or a technical field such as engineering or computer science.

Proven expertise in Red Hat OpenStack Platform (RHOSP) and deep understanding of OpenStack core components, including deployment and troubleshooting on bare metal or other environments.

Strong experience with Ceph cluster storage, Linux OS installation, configuration, upgrade, and maintenance.

Work Experience Required: Not explicitly mentioned in the JD; eligibility to work in India required (Indian citizenship or authorization).

Candidate has advanced troubleshooting and debugging skills with passion for problem-solving in OpenStack and related technologies.

Experience engaging directly with enterprise customers and partners to grow relationships and deliver best-in-class support in cloud and platform solutions.

Familiarity with container architectures and Red Hat OpenShift Container Platform is a plus, indicating versatility across cloud-native environments.