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Strong employer brand, mid-level experience, metro location, and generalist QA title drive high competition.
ServiceNow-specific automation, module, and integration expertise makes background fit highly sensitive.
Explicit 5+ years, 3+ years ServiceNow experience, CSA and ITIL requirements make shortlisting highly strict.
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Define and execute comprehensive test strategies and automation for ServiceNow platform implementations, upgrades, and integrations.
Ensure quality and stability of ServiceNow solutions across multiple modules and external system integrations using automated and manual testing.
Support CI/CD, DevOps practices, and continuous quality engineering throughout the ServiceNow delivery lifecycle to minimize defects and release issues.
5+ years of experience in software quality assurance or quality engineering.
3+ years of hands-on testing experience specifically with ServiceNow implementations and platform capabilities.
Proficiency with ServiceNow Automated Test Framework (ATF), including creation and execution of automated test suites.
ServiceNow Certified System Administrator (CSA) certification and ITIL Foundation v3 or ITIL 4 certification.
Experienced in testing multiple ServiceNow modules (ITSM, ITOM, ITAM, CSM, HAM, SAM, CMDB, Discovery, Service Mapping) and their integrations via REST APIs and IntegrationHub.
Skilled in integrating automated testing within Agile workflows using tools like GitHub, Jira, and Confluence in a CI/CD environment.
Able to contribute to continuous improvement of quality gates, test standards, and reporting for enterprise-scale ServiceNow deployments.