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Tier-1 brand, mid-level experience requirement, and Bangalore metro increase applicant competition.
Conversational AI and enterprise knowledge-management skills are transferable but favor internal IT backgrounds.
Explicit 5-year IT minimum and mandatory conversational AI/platform experience raise screening strictness.
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Own the delivery and continuous enhancement of Unilever's AI-powered chatbot platform (Una) to maximize AI-driven self-service and user experience.
Partner with multiple business functions and supplier partners to design, prioritize, and implement AI-enabled self-service capabilities and ensure AI response quality and accuracy.
Maintain governance, perform AI performance audits, and drive adoption, insights, and reporting related to chatbot usage and effectiveness.
5 years of IT experience, ideally in a global or regional role.
Hands-on experience with AI-powered platforms, chatbots, or digital assistants, including understanding AI knowledge consumption and analysing AI performance metrics.
Fluent English language skills.
Experience with vendor management and service delivery oversight.
Experienced in cross-functional stakeholder management and vendor coordination within IT or AI-related projects.
Familiar with knowledge management principles and governance frameworks including responsible AI practices.
Skilled at translating AI technical concepts into business-friendly language and driving continuous improvement through data-driven insights.