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Strong brand, mid-level generalist operations role, and common logistics skillset drive high competition.
Role requires specific courier/hub operations experience, making industry experience highly important.
Explicit 3–5 years requirement plus domain-specific hub operations experience makes shortlisting moderately strict.
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Manage day-to-day eCommerce shipment operations at assigned Surface Hub, ensuring timely processing, consolidation, and dispatch.
Coordinate surface network and linehaul operations to meet shipment timelines and maintain network connectivity.
Monitor and resolve shipment exceptions, maintain operational accuracy, service quality, and prepare performance reports for escalation to Hub Manager.
Bachelor's Degree in any discipline.
3–5 years of experience in courier, express logistics, transportation, eCommerce logistics or hub operations.
Experience with high-volume shipment processing, surface linehaul operations, and operational performance management.
Work Experience Required: 3–5 years specifically in relevant logistics or eCommerce operations.
Experienced in managing mid-mile logistics or hub operations in a high-volume, time-sensitive environment with multiple internal stakeholders.
Skilled in operational coordination across cross-functional teams including Linehaul, Network Operations, Service Centres, Last Mile, and Customer Service.
Proficient in logistics management systems, operational dashboards, and Microsoft Office for MIS and performance reporting.