Cluster Learning & Quality Manager-Crowne Plaza & Holiday Inn, Zirakpur
IHG Hotels & Resorts (InterContinental Hotels Group)Match Score
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Job Description
Structured overview of role & requirementsAbout This Role
Design, produce, and implement departmental training programs aligned with hotel needs and standards.
Analyze training needs and develop Training Business Plans for review by senior management.
Conduct Service Standard Audits and provide feedback to department heads to drive quality improvement.
Minimum Requirements
Bachelor’s degree or Diploma in Hotel Management; Post Graduation in HR Management/training is desirable.
Minimum 4 years relevant experience or similar supervisory role.
Must have great communication skills.
Work Experience Required: 4 years relevant experience or similar supervisory role.
Ideal Candidate Profile
Experienced in hospitality training with ability to design and implement effective programs across departments.
Familiarity or ability to apply IHG HR and Training Standards and benchmarks.
Operationally focused, capable of analyzing training outcomes and driving continuous improvement through audits and feedback.