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Job Description
Structured overview of role & requirementsAbout This Role
Continuously monitor IT applications and infrastructure using IT Monitoring Dashboard or similar tools to detect and validate alerts.
Troubleshoot alerts and incidents, differentiate false alerts, and promptly raise incidents in the ticketing system.
Coordinate with Helpdesk and Operations teams to minimize downtime and ensure swift resolution of IT incidents; communicate incident status to IT team members.
Minimum Requirements
Bachelor’s degree in a relevant field.
At least 1 year of experience in a similar IT monitoring or client-oriented support role.
Experience with IT Monitoring tools and client/customer support preferred.
Location: Chennai, India (implied by job location).
Ideal Candidate Profile
Has practical experience operating IT monitoring dashboards and ticketing systems in live IT environments.
Demonstrates ability to handle incident management by liaising between technical teams to ensure rapid resolutions.
Comfortable in customer-facing or client-oriented roles within IT support or monitoring operations.