Cluster Learning & Quality Manager-Crowne Plaza & Holiday Inn, Zirakpur
IHG Hotels & Resorts (InterContinental Hotels Group)Match Score
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Job Description
Structured overview of role & requirementsAbout This Role
Design, produce, and implement training programs tailored to departmental needs in coordination with Department Heads.
Analyze overall and departmental training needs and develop Training Business Plans for review by General Manager and Executive Committee.
Conduct Service Standard Audits and use IHG benchmarks like Guest HeartBeat scores to monitor and improve training effectiveness.
Minimum Requirements
Bachelor’s degree or Diploma in Hotel Management mandatory; Post Graduation in Human Resource Management/Training desirable.
At least 4 years of relevant experience or similar supervisory role required.
Knowledge of IHG HR and Training Standards is necessary to localize and apply standards.
Great communication skills required; ability to work under pressure mentioned but is not a hard filter for eligibility.
Ideal Candidate Profile
Experienced in hospitality training management with ability to analyze and develop strategic training plans.
Capable of implementing and monitoring service standards and training effectiveness using benchmark metrics.
Operates effectively in a multi-departmental, hospitality environment with exposure to luxury hotel brands and corporate reporting structures.