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Known global hotel brand, mid-level experience, metro location and common HR role increase applicant density.
Hospitality-specific training standards and IHG benchmarks limit transferability across industries.
Explicit 4 years requirement plus hotel qualification makes shortlisting moderately strict.
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Design, produce, and implement training programs tailored to departmental needs in coordination with Department Heads.
Analyze overall and departmental training needs and develop Training Business Plans for review by General Manager and Executive Committee.
Conduct Service Standard Audits and use IHG benchmarks like Guest HeartBeat scores to monitor and improve training effectiveness.
Bachelor’s degree or Diploma in Hotel Management mandatory; Post Graduation in Human Resource Management/Training desirable.
At least 4 years of relevant experience or similar supervisory role required.
Knowledge of IHG HR and Training Standards is necessary to localize and apply standards.
Great communication skills required; ability to work under pressure mentioned but is not a hard filter for eligibility.
Experienced in hospitality training management with ability to analyze and develop strategic training plans.
Capable of implementing and monitoring service standards and training effectiveness using benchmark metrics.
Operates effectively in a multi-departmental, hospitality environment with exposure to luxury hotel brands and corporate reporting structures.