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Tier-1 brand, mid-level experience, metro locations and popular GenAI domain increase applicant competition.
Role requires specialized GenAI, LLM production and ServiceNow integration skills, limiting cross-industry transferability.
Explicit 6-9 years plus extensive mandatory LLM, production AI, cloud and DevOps tech stack.
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Manage and optimize client service delivery processes to improve operational efficiency and reduce costs.
Lead project management efforts for process automation and business process transformation initiatives.
Collaborate with delivery teams and stakeholders to validate service management effectiveness and drive continuous improvement.
6-9 years of professional experience.
Bachelor's degree required.
Proficiency in AI/LLM application development (e.g., LangChain, LlamaIndex, OpenAI Agents SDK).
Experience with Python backend and system design (e.g., FastAPI, Flask), Intelligent Automation including ServiceNow development, and Cloud/DevOps tools (e.g., Docker, Kubernetes, AWS).
Experienced in automation framework design and business process improvement in client service delivery contexts.
Skilled in managing complex client relationships and communication.
Able to mentor junior team members while maintaining professional and technical standards.