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Mid-level Bangalore role with broad L&D responsibilities increases candidate competition.
Core L&D skills are transferable, but GCC/customer-service experience preference raises sensitivity to medium.
Explicit 2–4 years relevant experience plus LMS and facilitation requirements create moderate filters.
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Coordinate and deliver onboarding and ongoing training programs across multiple formats including classroom, virtual, and self-paced for new hires and existing staff in a GCC customer service/operations environment.
Develop, maintain, and update instructional materials and e-learning content in partnership with internal stakeholders for process, product, and system knowledge.
Manage LMS administration, training scheduling, attendance tracking, and produce reports on training effectiveness and learner progress for leadership.
Bachelor's degree in any field; preferably Education, Business, Human Resources, or Engineering.
2–4 years of relevant experience in training facilitation and content development; overall experience up to 10 years, ideally in customer service or GCC environment.
Proficiency with Learning Management Systems (LMS) and MS Office (PowerPoint, Excel, Word).
Work Experience Required: 2–4 years relevant training facilitation and content development experience.
Experienced in the GCC or customer service domains with an understanding of customer support operational pace and workflows.
Capable of translating technical data and system/process updates into simplified training content and effective communication.
Skilled in data tracking and analysis related to learner metrics and training effectiveness with strong organizational abilities to manage multipronged training operations.