Senior Associate Revenue Cycle Case and Escalation Management Posting

Manage complex revenue cycle escalations and cases from intake to resolution, ensuring timely follow-up and documented outcomes.

Analyze client issues for root causes, coordinate cross-functional teams to resolve sensitive challenges, and communicate case status clearly to stakeholders.

Use AI-enabled tools to improve case summarization and efficiency while maintaining accuracy and compliance with confidentiality policies.

Bachelor’s degree or equivalent practical experience.

5 to 8 years of experience in revenue cycle management, escalation handling, client support, operations, or related roles.

Experience working with complex case management or issue resolution processes involving cross-functional coordination.

Willingness to work 3:30 pm to 12:30 am IST shift.

Experienced in Revenue Cycle Management (RCM) concepts and workflows with demonstrated ability in managing sensitive escalations effectively.

Capable of strategic problem-solving and process improvement based on pattern analysis and root cause identification.

Comfortable working in a fast-paced, visible environment requiring strong ownership, clear communication, and handling of competing priorities.