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Mid-level generalist role, metro location, broad skills and moderate brand create high applicant competition.
Role requires specialized healthcare revenue-cycle and escalation experience, making background fit highly sensitive.
Explicit 5–8 years requirement plus mandatory RCM and escalation experience raises shortlisting strictness to high.
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Manage complex revenue cycle escalations and cases from intake to resolution, ensuring timely follow-up and documented outcomes.
Analyze client issues for root causes, coordinate cross-functional teams to resolve sensitive challenges, and communicate case status clearly to stakeholders.
Use AI-enabled tools to improve case summarization and efficiency while maintaining accuracy and compliance with confidentiality policies.
Bachelor’s degree or equivalent practical experience.
5 to 8 years of experience in revenue cycle management, escalation handling, client support, operations, or related roles.
Experience working with complex case management or issue resolution processes involving cross-functional coordination.
Willingness to work 3:30 pm to 12:30 am IST shift.
Experienced in Revenue Cycle Management (RCM) concepts and workflows with demonstrated ability in managing sensitive escalations effectively.
Capable of strategic problem-solving and process improvement based on pattern analysis and root cause identification.
Comfortable working in a fast-paced, visible environment requiring strong ownership, clear communication, and handling of competing priorities.