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Strong employer brand, metro location, broad customer-facing technical role increases competition.
Role demands Zendesk product knowledge, SaaS implementation experience, and vertical expertise, limiting cross-industry fit.
Explicit 10+ years, Zendesk product expertise, and enterprise experience create strict filters.
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Serve as a technical advisor and extension of major clients' teams to maximize value from Zendesk solutions.
Develop and lead Customer Technical Roadmaps with short, medium, and long-term plans based on client business strategies and technical environments.
Coordinate Zendesk resources and orchestrate issue resolution while advocating for customer needs and driving innovation in customer experience.
10+ years of technical experience, with at least 5 years in enterprise environments.
Knowledge of Zendesk products and experience managing Zendesk environments.
Must be physically located in and planning to work from Karnataka or Maharashtra.
Work Experience Required: 10+ years technical experience including customer-facing technical leadership roles.
Experienced in enterprise technical leadership with proven ability to translate business objectives into technical roadmaps.
Strategic thinker able to identify unrecognized client opportunities and deliver measurable ROI.
Comfortable working in collaborative, matrixed environments interfacing with multiple internal and external stakeholders.