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Popular operations manager role at a known BPO with generalist skills increases candidate competition.
Operations management skills are moderately transferable, though BPO-specific experience increases suitability.
No explicit years required but managerial responsibilities and specific skills make filters moderately strict.
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Manage day-to-day operations ensuring SLA adherence, operational excellence, and client satisfaction.
Drive performance management, process improvement initiatives, and oversee capacity planning with Workforce Management and HR.
Lead team development, stakeholder collaboration, and contribute to revenue enablement through cost optimization and strategic operational guidance.
Graduate degree required.
Advanced Excel and PowerPoint skills mandatory.
Experience in leadership and people management roles: Not explicitly mentioned in the JD.
Location requirement: Chandigarh - DLF IT Park, India.
Experienced in operational excellence with proven ability to manage SLA-driven environments.
Strong analytical and decision-making skills to resolve operational challenges effectively.
Capable of leading cross-functional teams and collaborating with multiple departments to achieve business objectives.