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Mid-level metro role with common experience band but specialized Salesforce integration skills.
Salesforce and APEX platform expertise is industry-transferable but platform-specific, yielding moderate cross-industry fit.
Mandatory 4+ years plus specific Salesforce, APEX, integrations, cloud, and CI/CD skills make filtering stringent.
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Provide advanced Level 3 technical support for Salesforce applications and integrations, resolving complex issues and ensuring system stability.
Manage Salesforce system configurations, upgrades, patches, and integrations with third-party systems like Expensify.
Perform root cause analysis on critical incidents and implement long-term solutions to prevent recurrence, while guiding Level 1 and 2 support teams.
Minimum 4+ years of experience in Level 2 or Level 3 technical support focused on Salesforce.
Proficient in Salesforce administration including customizations, automation, and API integrations.
Experience with Spring Boot microservices on AWS and GCP, CI/CD pipelines, and coding in Java, APEX, HTML, CSS, and SQL.
Not explicitly mentioned: educational qualifications, notice period, or strict location requirements.
Experienced in handling complex Salesforce technical issues in enterprise environments with multiple integrations.
Comfortable collaborating across development, infrastructure, and database teams to resolve system and integration problems.
Skilled in cloud-based deployment, system security, and automation to enhance support efficiency and system reliability.