Back
Mid-level, generalist support role in Pune with broad skill requirements at a known enterprise product company.
Technical support skills transferable but require product and environment familiarity.
Explicit 4.5–9 years plus mandatory SQL/Oracle, production support, and cloud/monitoring skills required.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Own end-to-end resolution of customer issues including high-impact and complex incidents across application, database, and cloud layers.
Drive proactive system health monitoring, incident prevention, root cause analysis, and performance optimization.
Lead operational readiness for go-live and post-implementation, contribute to automation and process improvements, and mentor junior engineers.
4.5 - 9 years of total relevant experience in production application support and incident management.
Strong expertise in SQL/Oracle and database performance tuning required.
Location: Pune (Hybrid work model).
Immediate joiners preferred; scripting/automation experience (Python, Shell, PowerShell) is a plus but not strictly mandatory.
Experienced in multi-tier client-server systems with knowledge of Java, APIs, UNIX, and cloud platforms (Microsoft Azure, Oracle Cloud).
Skilled in using monitoring and observability tools like AppDynamics, Splunk, Kibana, along with CI/CD tools such as GitHub and Jenkins.
Ability to manage customer relationships and collaborate effectively with TAMs, Engineering, and DevOps teams while driving continuous improvement and operational excellence.