Tech Lead (Technology, Product & AI)
Supportstraw (Datastraw Technologies Private Limited)Match Score
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Job Description
Structured overview of role & requirementsAbout This Role
Take ownership of architecture and continuous development of an internal CRM and customer experience platform with focus on scalability and reliability.
Lead integration and application of AI to real customer experience problems including AI-assisted responses, knowledge retrieval, and workflow automation.
Establish engineering processes and build a technology team, including hiring, mentoring, and managing technology priorities and costs.
Minimum Requirements
2-5 years professional software engineering experience.
Experience with backend development, APIs, databases (PostgreSQL or similar), and modern web technologies (React, Supabase or cloud platforms).
Hands-on experience with AI/LLM powered features or experimentation.
Work Model: Hybrid (4 days in-office at Ghatkopar West, Mumbai + 2 days remote); Work Schedule: Monday to Saturday, 10:00 AM - 7:00 PM IST.
Ideal Candidate Profile
Experienced in building or scaling early-stage SaaS, internal tools, or B2B platforms, preferably with AI/LLM production applications.
Comfortable operating in fast-changing, startup-like environments with significant ownership and able to bring structure to evolving systems.
Proficient in integrating multiple platforms (e.g., WhatsApp, Shopify) and designing scalable, maintainable systems while balancing technical trade-offs.