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Strong employer brand, metro location, and common mid-level collections role drive high competition.
Collections expertise is highly domain-specific to lending and BFSI, limiting cross-industry fit.
Requires regional knowledge, agency management, compliance and language skills, so filtering is moderately strict.
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Own collection performance for a specific geography and portfolio buckets, driving resolution and recovery outcomes through tailored strategies.
Lead and develop a team of 2-5 direct reports, managing productivity, performance, and clear target setting.
Manage 3-6 collection agencies within the geography, ensuring capacity, productivity, compliance, and quality standards are met while collaborating with cross-functional teams to improve collection results.
Experience managing collection operations and agencies in the assigned geography: Not explicitly mentioned in years but implied by responsibilities.
Strong understanding of local region/state customer profiles including risk aspects at district and pin code levels.
Proficiency in the local language relevant to the assigned geography.
Familiarity with RBI guidelines, company policies, code of conduct for collections, and key collection metrics (resolution rates, flow rates, bounce rates, ROR, NC/skip ratio).
Demonstrated ability to drive collection agency performance and manage multiple agencies simultaneously within a region.
Data-driven operator comfortable analyzing MIS and collection KPIs to identify gaps and implement corrective actions.
Experience working closely across operations, risk, legal, and analytics teams to coordinate efforts and ensure compliance in collections.