Back
Tier-1 employer, metro Bangalore, generalist managed-services role with broad skill requirements.
Infrastructure and managed-services skills transfer across IT service providers but less to non-IT industries.
No explicit years but mandates multi-domain infrastructure expertise and leadership, making shortlisting moderately strict.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Accountable for ensuring contracted Managed Services outcomes are delivered to clients, maintaining IT infrastructure and system operations.
Provide leadership and technical escalation support for complex or critical incidents within agreed SLAs, and support continuous service improvement initiatives including automation.
Oversee operational tasks including shift handovers, quality audits, client engagements, and implement training for direct reports to improve team delivery capabilities.
Bachelor’s degree or equivalent in IT, Computing, or related field.
Experience coaching and mentoring engineering teams within IT services organizations.
Experience in continual service improvement initiatives, organizational change management, and relevant domain towers such as Network, Cloud, Security, Data Center, or Collaboration.
Workplace Type: Hybrid Working. Work Experience Required: Solid experience required, specifics not quantified in JD.
Experienced in managing operations within IT managed services, with strong technical expertise in complex troubleshooting and client escalation handling.
Proven capability to lead transformational change and continuous service improvement involving process automation.
Skilled in cross-cultural collaboration and client engagement with focus on business outcomes and client satisfaction in a pressurized environment.